Refund policy

Returns
You have 14 days from receiving your order to request a return. To start a return, log into your MAEGIRLS account via www.maegirls.com and click request a return. Items must be unworn, unwashed, in their original condition, with all tags attached and in their original packaging. Items sent back without first requesting a return will not be accepted.

Return shipping
The customer is responsible for, and pays for, return shipping.

Exchanges
We do not offer exchanges. If you would like a different size or style, please return the original item and place a new order.

Damaged or incorrect items
Please inspect your order on receipt. If an item is faulty, damaged or incorrect, contact us immediately at contact@maegirls.com so that we can resolve it.

Refunds
Once we have received and inspected your return, we will notify you whether the refund has been approved. Approved refunds are made to your original payment method within 10 business days. Your bank or card provider may take additional time to show the refund. If more than 15 business days have passed since your return was approved, please contact us.