Returning an item

Returns & Exchanges

At Maecharm, we want every little bestie to feel loved from the moment their charm arrives. If something isn’t quite right, we’re here to help.

💗 Our 14-Day Returns Policy

You have 14 days from the date of delivery to request a return or exchange.

To be eligible for a return:

• Items must be unused, unworn and in original condition

• All original packaging must be included

• Charms must not show signs of wear or damage

• Proof of purchase is required

If your item arrives with an issue, please contact us within 48 hours of delivery and we’ll make it right.

📩 How to Start a Return

To request a return, email us at:

maegirlsae@gmail.com

Please include:

• Your order number

• The item(s) you’d like to return

• The reason for the return

• A photo if the item is damaged or faulty

Our team will reply with next steps within 1–2 business days.

🚚 Return Shipping

• Customers are responsible for return postage unless the item is faulty

• Original shipping fees are non-refundable

• We recommend using a tracked service - Maecharm cannot be responsible for parcels lost in transit

💳 Refunds

Once your return is received and inspected:

• Approved refunds will be issued to the original payment method

• Please allow 5–10 business days for the funds to appear

• You’ll receive an email confirmation when your refund is processed.